Refund policy

Hubshop Return & Refund Policy

Effective Date: 29 October 2025

At Hubshop, we want you to love your purchase! We understand that sometimes an item may not be the right fit, so we’ve made our return and refund process as simple and fair as possible.

1. Eligibility for Returns

You can return an item within 7 days of receiving your order if:

The item is unused, unworn, and in its original packaging with all tags attached.
You have proof of purchase (your order confirmation or receipt).

Unfortunately, we cannot accept returns for:

Items that have been worn, washed, or damaged after delivery.
Personalised, customised, or team-branded gear (unless faulty).
Items marked “Final Sale” or “Non-Returnable.”

2. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please notify us within 48 hours of receiving your order.

We will:

Arrange a free collection or exchange, or
Offer a full refund if a replacement is not available.

To speed up the process, please include:

Your order number,
A brief description of the issue, and
A clear photo of the item received.

Email us at support@hubshop.co.za

3. Return Process

Contact our team at support@hubshop.co.za to request a return.
We’ll provide instructions and a return address (or arrange courier collection if applicable).
Once your return is received and inspected, we’ll notify you by email.

If approved:

Refunds will be processed to your original payment method within 5–10 business days, or
You can choose a store credit or exchange.

Please note: Return shipping costs are the customer’s responsibility unless the item is faulty or we made an error.

4. Exchanges

Need a different size or product?

You can request an exchange for the same item (subject to stock availability).
If your preferred size is unavailable, we’ll issue a store credit or refund instead.

5. Refunds

Refunds are made using the original payment method (PayFast, Yoco, EFT, etc.).
Depending on your bank, it may take 3–5 working days for funds to reflect.

We’ll email you once your refund has been processed.

6. Late or Missing Refunds

If you haven’t received your refund after 7 working days:

Check your bank account again.
Contact your bank for processing delays.
If you’ve done all of the above and still haven’t received it, please email support@hubshop.co.za with your order number.

7. Important Notes

Returns are only accepted for online purchases made through www.hubshop.co.za
In-store or event purchases (e.g. pop-up stands) must be handled directly with our sales team.
Hubshop reserves the right to reject returns that do not meet the above conditions.