Our current standard delivery rates are:

 

Shipping costs are calculated and displayed during checkout based on the delivery address provided.

Hubshop reserves the right to apply additional delivery charges to unusually large, bulky or specialised orders where standard delivery rates are not sufficient to cover the actual delivery requirements. Where applicable, we will advise the customer before dispatch.

5. School, Club, Team & Bulk Orders

Hubshop welcomes orders from schools, sports clubs, teams and other organisations.

Bulk and team orders may be subject to different delivery arrangements depending on the size of the order, destination, stock availability and whether products are customised.

For customised products such as sublimated, printed or embroidered teamwear, production and delivery times will be confirmed when the order is quoted.

Where an order requires special delivery arrangements, the applicable delivery cost and estimated delivery timeframe will be communicated before the order is finalised.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name
• Contact telephone number
• Street address
• Suburb
• City/town
• Province
• Postal code

Hubshop cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete delivery information supplied by the customer.

If a parcel needs to be re-delivered because an incorrect address was supplied or delivery could not be completed due to circumstances attributable to the customer, additional delivery charges may apply.

7. Delivery Attempts

Courier delivery attempts are subject to the policies and procedures of the courier service used for the order.

If delivery cannot be completed, the courier may contact the customer to arrange a further delivery attempt or collection.

Where a parcel is returned to Hubshop because delivery could not be completed, any additional delivery costs required to resend the parcel may be charged to the customer.

8. Tracking

Where tracking is available for your order, Hubshop will provide the applicable tracking information once the order has been dispatched.

Tracking information may be provided by email, WhatsApp or another appropriate communication method.

If you have not received an update regarding your order within a reasonable period after placing your order, please contact us at:

Email: support@hubshop.co.za

9. Lost, Damaged or Delayed Parcels

If your order appears to be lost, significantly delayed or arrives damaged, please contact Hubshop as soon as possible.

For damaged parcels, customers should notify us promptly and, where possible, provide photographs of the packaging and damaged goods.

Hubshop will investigate the matter with the relevant delivery service and work with the customer to resolve the issue.

Where a parcel is confirmed as lost or damaged and Hubshop is responsible for the claim, an appropriate replacement, refund or other remedy will be arranged in accordance with our applicable policies and the circumstances of the claim.

10. Click & Collect

Customers may choose Click & Collect at checkout at no additional cost.

Orders can be collected from:

Hubshop
65 Migmatite Drive
Centurion, Gauteng

Please note that selecting Click & Collect does not mean the order will be immediately available for collection.

Once your order has been processed and is ready for collection, Hubshop will contact you to confirm that your order is ready.

Please do not arrive to collect your order until you have received confirmation from Hubshop that it is ready for collection.

Collection times will be communicated with your order confirmation or collection notification.

11. Important Note About Delivery

Delivery timeframes and costs may change as Hubshop expands its delivery network and establishes relationships with courier and logistics providers.

The applicable delivery fee and available delivery options shown at checkout at the time of purchase will apply to your order.

12. Contact Us

For shipping or delivery enquiries, please contact us:

Email: support@hubshop.co.za
Website: www.hubshop.co.za